SERVICES
PATIENT STATEMENTS
Medical Billing, Coding & Collections
Contracts & Credentialing
Sunray partners with InboxHealth™, a patient statement/portal communications center. Inbox is an up-to-date, technology savvy platform that allows patients to receive statements electronically via text, email or paper statements. Inbox communicates with AdvancedMD and many other billing software systems. Every night, Inbox will extract patient balances, run checks and balances for any updated/new patient balance, and send a statement. This ensures patients are being billed promptly and the practice receives patient payments without delay. Inbox provides the patient with an assigned key/account number to their individual portal where they have access to see all charges, insurance payments, previous patient payments and insurance denials. Patients have the option to directly instant message Sunray to discuss billing issues, provide updated insurance, etc. The patient is also given the option to make an online payment that is directly routed to the provider’s account. Patients are still given the opportunity to call a dedicated phone number to reach Sunray with questions. All statements do provide a section to be mailed in with a check for those patients that do not desire to pay online.
Contracts & Credentialing
Medical Billing, Coding & Collections
Contracts & Credentialing
Know What You Signed Up For. Your practice depends on contracts with carriers. Today, it is not only negotiating the best contract, it is also about having contracts. As networks concentrate on as few as possible "preferred" providers, Sunray can show you how to become part of that select group. We guide you through the process so that you benefit from the carriers' marketing to their special status as providers, as well as improving your revenue by capitalizing on incentive structures.
Stay Up-to-Date. Increasingly, this is one of the most cited reasons for denials. Sunray collects your credentials, keeps them in our secure servers, and updates the carrier platforms as required. All you need to do is sign. No more threatening letters or lapsed contracts.
Medical Billing, Coding & Collections
Medical Billing, Coding & Collections
Medical Billing, Coding & Collections
Keep control of your process. Why outsource? Sunray will design your customized medical billing solution with you. Whether you envision a full service solution, which encompasses the entire revenue cycle, from sign-in through patient collections, or you feel more comfortable with monitoring underpaid or unpaid claims, Sunray makes sure the outcome fits your style.
Maximize Returns for Every Claim. Sunray utilizes technology to maximize front-end efficiencies. Clean claim payment for more than 98 percent of claims submitted is standard, which we meet or exceed routinely. Sunray improves accuracy before the first claim is entered by ensuring accuracy in contracting, up-to-date credentialing, eligibility checks, coding updates, communications with front line staff to collect outstanding money, and provider education. All this to maximize quick turnaround and minimize aging receivables.
Patient Satisfaction. Sunray does not stop after the insurance money is collected. We answer patient calls and help them understand balances. The practice staff can refer the financial aspect of healthcare in its entirety to Sunray. This simple shift in focus has helped staff and providers re-focus on patient care.
Practice Support
Moving, Adding or Removing Office Locations
Medical Billing, Coding & Collections
System Migrations do not have to be Painful. Changing computer systems is a bing undertaking in a medical office. While the medical world is far from the "paperless" office once imagined, without a functional computer system, most practices today would be inoperable. Therefore, changing software or hardware can be traumatic. Sunray has helped countless practices manage their migration from paper to electronic records, from one EHR system to another, or from server to coud-based networks. Transitions like these require detailed project planning and in-depth knowledge of the architecture of medical systems. Sunray brings the knowledge and will work out a detailed project plan with the practice and the vendor(s), then we oversee the implementation phase and troubleshoot the inevitable unforeseen issues. Are you also changing office locations or bringing new locations online? We can help with that, too!
Moving, Adding or Removing Office Locations
Moving, Adding or Removing Office Locations
Moving, Adding or Removing Office Locations
Sunray can assist with all of the registration requirements with insurances when you move office locations, add a new office or possibly close an old office location. Some insurance companies require an updated W9, while others require a new/change/edit application. This is similar to credentialing in most aspects, with a few minor differences that Sunray has experience with. Keeping addresses up-to-date ensures providers receive paper checks without delay.
EMR Software Selection
Moving, Adding or Removing Office Locations
Moving, Adding or Removing Office Locations
In today's technology driven healthcare environment, providers must select software that works for them. Sunray can help you find the system that best caters to your specific needs, your specialty, your setting, and a myriad of other variables needed to set up a practice to succeed. Sunray helps you understand key decision points that help you to save money and aggravation in the future.